Accessibility in the Museum

We want everyone to enjoy our Museum

If you would like to contact us before your visit, you can call 020 3461 5545. This phone is staffed from 10am to 4pm, Monday to Friday. You can leave a message outside these hours and we will get back to you.

You can also email us at: education@bankofengland.co.uk

On the day of your visit, please speak to our staff at our information desk if you need any assistance.

We recognise the hidden disabilities sunflower.

The Bank of England Museum is an officially accredited dementia-friendly venue.

There are no disabled parking places near the Museum. Drivers and coach operators who drop off or pick up passengers on the double yellow lines on Bartholomew Lane do so at their own risk. The City of London Corporation has a map of designated disabled parking bays in the area.

You may find Transport for London's accessibility guide useful.

We welcome wheelchair users. If you use one, please come to the main entrance of the Bank of England on Threadneedle Street, London, EC2R 8AH. 

When you get there, press the large button with a wheelchair symbol on. It’s at wheelchair level near the left-hand rail. Our security staff will operate the lift and our Museum staff will escort you.

There is space for up to six wheelchairs at a time in the museum.

Within the museum, there are three small sets of steps. We have portable ramps which we put down for wheelchair users for these steps. The ramps are centrally folding and have the following dimensions:

• weight bearing up to 275kg
• usable width of 71.5cm
• length of 2.13m

If you need these ramps, please tell us in advance, if you can.

Safety restrictions

To protect visitors and staff, the following measures apply:

• mobility scooters cannot be used inside the Museum; their size, weight and weight distribution make them unsuitable for the internal ramps

• wheelchair users are welcome but must be accompanied by an essential companion who can provide physical assistance, if required; Museum staff cannot provide physical mobility support and navigating the ramps independently may present a safety risk.

Security and front of house teams are required to apply these restrictions and may refuse entry if these conditions are not met and no safe alternative can be agreed in advance.

There are three steps up to the museum entrance on Bartholomew Lane. Once through these doors, there are three more steps into the museum. There are also a few going up and down into some of the galleries inside. Portable ramps are available.

We have one wheelchair that you can borrow. Please speak to staff at the information desk and bring a companion because we cannot provide anyone to accompany you. 

We have an accessible toilet. But it does not have a hoist.

We welcome guide and assistance dogs and are happy to provide water.

Our main galleries have some seats.

Available at our information desk. Switch the setting on your hearing aid to the T position.

We have BSL versions of all of our audio tours available on our free digital guide on Bloomberg Connects. We also have a BSL welcome video. You can access these via a QR code on your personal device. Museum staff will be happy to help where needed.

Some of the videos in our galleries are subtitled. Ask staff to point you in the right direction.

Available for our temporary exhibition. Go to the information desk to find out more.

Available from the information desk.

We do not have a quiet room but you can borrow a set of child or adult ear defenders from the information desk, free of charge.

Read our visual story guide to the Museum.

A note on accessibility and visitor safety

We are committed to welcoming as many visitors as possible to the Bank of England Museum, while also meeting our duty of care to keep everyone safe.

Due to the historic nature of our grade I listed building, the Museum galleries are arranged across different ground levels. We provide wheelchair ramps, however they are steeper than current accessibility recommendations. They cannot be re‑engineered without significant structural intervention, which limits the types of mobility equipment that can be used safely within the space.

Because of the gradient of the ramps and the weight and balance of some mobility equipment, we cannot guarantee safe access in all circumstances, particularly where physical assistance may be required.

We are sorry for any inconvenience.

Our commitment

Visitor safety is our priority.

We continue to explore longer‑term solutions through the Bank’s wider refurbishment planning and accessibility initiatives, including improvements to ramps and alternative routes where possible.

Planning your visit

If you would like advice before visiting, please contact us at  education@bankofengland.co.uk. We will always do our best to provide clear information, discuss reasonable adjustments where possible, and help you plan a safe and enjoyable visit.

Tell us how we are doing

We welcome your views on how to make our Museum a place that everyone can enjoy. 

If you have any comments or suggestions, please speak to a member of staff at our information desk or get in touch using the contact details.