Museum accessibility

Find out how to get around our museum and what we offer to help you enjoy your visit.

We want everyone to enjoy our museum

If you would like to contact us before your visit, you can call us on 020 3461 5545. This phone is staffed from 9am to 11am and 4pm to 5pm, Monday to Friday. You can leave a message outside these hours and we will call you back.

You can also email us at: education@bankofengland.co.uk

On the day of your visit, please speak to our staff at our information desk if you need any assistance.

Parking sign

Parking

There are no disabled parking places near the museum. Drivers and coach operators who drop off or pick up passengers on the double yellow lines on Bartholomew Lane do so at their own risk. The City of London Corporation has a map of designated disabled parking bays in the area.
Public transport

Public transport

You may find Transport for London’s accessibility guide useful.
Disabled access sign

Wheelchair access

We welcome wheelchair users. If you use a wheelchair, please come to the main entrance of the Bank of England on Threadneedle Street, London EC2R 8AH. 

When you get there, please press the large button with a wheelchair symbol on. It’s at wheelchair level near the left-hand rail. Our security staff will operate the lift and our museum staff will escort you to the museum.

There is space for a maximum of six wheelchairs at a time in the museum. We use our cinema for group presentations and this can accommodate two wheelchairs.

Stairs

Steps

There are three steps up to the museum entrance on Bartholomew Lane. Once through these doors, there are three more steps into the museum. There are also a few steps going up and down into some of the galleries inside the museum. We have portable ramps which we can put down for wheelchair users. If you need these, please tell us in advance, if you can. Don’t worry if you can’t.
Ladies and gentlemen's washroom sign

Toilets

We have an accessible toilet. But it does not have a hoist.

Guide and assistance dogs

Guide and assistance dogs

We welcome guide and assistance dogs and are happy to provide water.
Person in wheelchair

Borrow a wheelchair

We have one wheelchair that you can borrow. Please speak to our staff at our information desk. Please bring a companion because we cannot provide anyone to accompany you. 

Person seated

Seating

Our main galleries have some seats.
Person with speech bubble

Audio description

Blind and partially sighted visitors can pre-book an audio described tour of the museum. These are led by an expert guide. Tours are for a maximum of six people, including helpers. We welcome solo visitors too. Tours last about an hour.

Tours need to be booked at least four weeks in advance. To book, please phone us on 020 3461 5545. This phone is staffed from 9am to 11am and 4pm to 5pm, Monday to Friday. You can leave a message outside these hours and we will call you back.

Or you can email us at education@bankofengland.co.uk to book.

The museum tends to be very busy and noisy during school holidays. We have lots of visitors and hold special activities for children. So we recommend you book your audio described tour outside these times.

Induction loop

Induction loop

An induction loop is available at our information desk and in our cinema. Please switch the setting on your hearing aid to the T position.
Hands doing sign language

British Sign Language introduction

Ask for a signed video introduction to our museum at our information desk.
Subtitles

Subtitles

Some of the videos in our galleries are subtitled. Please ask our museum staff to point you in the right direction.
Eye slightly covered

Large-print guides

Large-print guides are available from the information desk.
Magnifying glass

Magnifying glasses and torches

Magnifying glasses and torches are available from the information desk.
Ear defenders

Ear defenders

We do not have a quiet room but you can borrow a set of child or adult ear defenders from the information desk, free of charge.
Open book

Visual story guide

Read our visual story guide to the museum.

Tell us how we are doing

We welcome your views on how to make our museum a place everyone can enjoy. 

If you have any comments or suggestions, please speak to a member of staff at our information desk, or get in touch using the contact details above.

This page was last updated 27 June 2019
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