Museum accessibility

We want everyone to enjoy our museum

If you would like to contact us before your visit, you can call us on 020 3461 5545. This phone is staffed from 10am to 4pm, Monday to Friday. You can leave a message outside these hours and we will call you back.

You can also email us at: education@bankofengland.co.uk

On the day of your visit, please speak to our staff at our information desk if you need any assistance.

We recognise the Hidden Disabilities Sunflower.

The Bank of England Museum is an officially accredited Dementia Friendly Venue.

There are no disabled parking places near the museum. Drivers and coach operators who drop off or pick up passengers on the double yellow lines on Bartholomew Lane do so at their own risk. The City of London Corporation has a map of designated disabled parking bays in the area.

You may find Transport for London’s accessibility guide useful.

We welcome wheelchair users.* If you use a wheelchair, please come to the main entrance of the Bank of England on Threadneedle Street, London EC2R 8AH. 

When you get there, please press the large button with a wheelchair symbol on. It’s at wheelchair level near the left-hand rail. Our security staff will operate the lift and our museum staff will escort you to the museum.

There is space for up to six wheelchairs at a time in the museum.

Within the museum, there are three small sets of steps. We have portable ramps which we put down for wheelchair users for these steps. The ramps are centrally folding and have the following dimensions:

• Weight bearing up to 275 kg
• Usable width of 71.5 cm
• Length of 2.13 metres

If you need these ramps, please tell us in advance if you can, but don’t worry if you can’t.

Safety restrictions currently in place*

To protect visitors and staff, the following measures apply:

• Mobility scooters cannot be used inside the museum. Their size, weight, and weight distribution make them unsuitable for use on the internal ramps.

• Wheelchair users are welcome to visit the museum but must be accompanied by an essential companion who can provide physical assistance if required. Museum staff are unable to provide physical mobility support, and navigating the ramps independently may present a safety risk.

Security and front of house teams are required to apply these restrictions and may refuse entry if these conditions cannot be met and no safe alternative can be agreed in advance.

There are three steps up to the museum entrance on Bartholomew Lane. Once through these doors, there are three more steps into the museum. There are also a few steps going up and down into some of the galleries inside the museum. Portable ramps are available if needed.

We have one wheelchair that you can borrow. Please speak to our staff at our information desk. Please bring a companion because we cannot provide anyone to accompany you. 

We have an accessible toilet. But it does not have a hoist.

We welcome guide and assistance dogs and are happy to provide water.

Our main galleries have some seats.

An induction loop is available at our information desk. Please switch the setting on your hearing aid to the T position.

We are temporarily redeveloping our digital guides, including our British Sign Language guides, which will be unavailable from 1 April to 1 May. We apologise for the inconvenience’. 

Some of the videos in our galleries are subtitled. Please ask our museum staff to point you in the right direction.

Large-print guides are available for our temporary exhibition. Please ask for more information about large-print guides at the information desk.

Magnifying glasses and torches are available from the information desk.

We do not have a quiet room but you can borrow a set of child or adult ear defenders from the information desk, free of charge.

Read our visual story guide to the museum.

A note on accessibility and visitor safety

We are committed to welcoming as many visitors as possible to the Bank of England Museum, while also meeting our duty of care to keep everyone safe.

Due to the historic nature of our Grade I listed building, the museum galleries are arranged across different ground levels. We provide wheelchair ramps, however these ramps are steeper than current accessibility recommendations. They cannot be re‑engineered without significant structural intervention, which limits the types of mobility equipment that can be used safely within the space.

Because of the gradient of the ramps and the weight and balance of some mobility equipment, we are unable to guarantee safe access in all circumstances, particularly where physical assistance may be required.

Our commitment

We are sorry for any inconvenience caused. Visitor safety is our priority.

We continue to explore longer‑term solutions through the Bank’s wider refurbishment planning and accessibility initiatives, including improvements to ramps and alternative routes where possible.

Planning your visit

If you would like advice before visiting, please contact us at  education@bankofengland.co.uk. We will always do our best to provide clear information, discuss reasonable adjustments where possible, and help you plan a safe and enjoyable visit.

Tell us how we are doing

We welcome your views on how to make our museum a place everyone can enjoy. 

If you have any comments or suggestions, please speak to a member of staff at our information desk, or get in touch using the contact details above.