Contact us

How to contact us

Main contact number

020 3461 4444 (Monday to Friday, 9am to 5pm)

Please use this number if you know the name of the person or department you would like to contact. Or you can fax 020 3461 4771.

General enquiries

Have a look at our links to popular topics (such as exchanging old banknotes). You may also find the answer in our FAQs. Or you can get in touch by email, phone, post or social media:

• enquiries@bankofengland.co.uk
• 020 3461 4878 (Monday to Friday: 10am to 12noon)
• write to us at Bank of England, Threadneedle St, London, EC2R 8AH
• Twitter @bankofengland and Facebook @bankofengland.co.uk

Have you been contacted by the Bank?

Media enquiries

If you're a journalist, please use:

• press@bankofengland.co.uk
• 020 3461 4411
• Press Office Twitter account 

Regulated firms

If you’re from a regulated firm, please use the below for any enquiry except those relating to the BEEDS portal:

• PRA.FirmEnquiries@bankofengland.co.uk (we are available on email from 9am to 5pm)
• 020 3461 7000 - Monday to Friday: 10am to 12noon (have your six-digit firm reference number (FRN xxxxxx) ready)
• Firm Enquiries Team (MG1-SE), Prudential Regulation Authority, 20 Moorgate, London, EC2R 6DA

If your query is about the Bank of England Electronic Data Submission (BEEDS) portal please contact:

• BEEDSQueries@bankofengland.co.uk
• 020 3461 5360 (please have your six-digit firm reference number (FRN) ready)

If you have FMI queries please email: FMIInformation@bankofengland.gsi.gov.uk.

For all other queries, please contact the PRA Firm Enquiries team (see section under Regulated firms for contact details).

Statistics

If you're a statistics user, please use:

• dsd_editor@bankofengland.co.uk

Fraud and scam warning for members of the public

If someone has contacted you saying they hold money that belongs to you and they work for the Bank of England -  it is a scam. We are not a high street bank so we don’t hold accounts for members of the public. Please do not give them personal information or click on any links.

Please report it on the Action Fraud website Opens in a new window Opens in a new window. If you are unsure, please email, call or write to us.

Recent scam calls targeting members of the public (as of 14 December 2020)

We are aware of a telephone scam currently in operation that is targeting the general public, purporting to be from the Bank of England Fraud Team. Such calls claim that an arrest warrant is pending in the call receiver’s name. This is an automated audio message, which requests the recipient press 1 on their keypad for further information. 

Please be advised of the following:

• This is a scam;
• The Bank of England do not contact members of the public to discuss financial issues;
• We do not share personal contact details with external organisations;
• If you have received a suspicious call that claims to be from the Bank of England Fraud Team, please terminate the call and do not give out any personal information.
• If you have already provided personal or financial details in relation to a call of this nature we recommend that you contact the police and/or your bank.
• If you have been contacted by the Bank of England for a legitimate reason and wish to confirm this, please call our switchboard on the number above.

Supplying goods and services to the Bank of England

We are a Contracting Authority under the Public Procurement Regulations 2006.

If you are interested in supplying goods and services to us, please register with our e-tendering portal 'ProContract'. registration does not guarantee that you will be selected as a potential supplier.

We have standard purchase order terms and conditions for goods and services.

Our Supplier Code of Practice highlights values and principles that are important to us. We expect our suppliers to adhere to this code.

If you have problems registering, or need  to contact our Procurement Group, please email: Procurement.Group@bankofengland.co.uk. 

How to get here

By public transport

For information on getting here by bus, train and tube, see the Transport for London website.

By car or coach

We are in the City of London and there are no parking spaces near us. We suggest you use public transport if you can. The nearest car parks are at:

• Thames Exchange, Bell Wharf Lane, EC4R 3TB
• 158 to 170 Aldersgate Street, EC1A 4HY

The City of London has more information about parking in the City.

There is no parking on Bartholomew Lane. Drivers and coach operators who drop off or pick up passengers on the double yellow lines do this at their own risk.

Cycling

The nearest cycle stands to the Bank of England building and Bank of England Museum are at Lothbury (corner with Prince's Street) and Royal Exchange Avenue. The nearest cycle stands to the Prudential Regulation Authority building are at Great Bell Alley and Copthall Buildings.

The nearest cycle hire docking station to the Bank of England, the Prudential Regulation Authority buildings and the Bank of England Museum is the Bank of England museum docking station on Bartholomew Lane.  You can find the current status of bike docking stations on Transport for London’s website, along with more information on cycling in London.

We are sorry but there is currently no cycle parking for visitors within the Bank of England or Prudential Regulation Authority buildings or the Bank of England Museum.

Getting into the building if you use a wheelchair

There are steps at our front entrance on Threadneedle Street so we have a lift. If you need to use it,  please press the large button with a wheelchair symbol on. It’s at wheelchair level near the left-hand rail. Our security staff will operate the lift and then direct you to the counter.

If you are visiting someone at the Bank, please let your host know in advance if you use a wheelchair. They will make sure you can get to all the parts of the building you need to.