Contact the Bank

Enquiries

Call the switchboard if you'd like to be connected to a specific person or department:

Phone: 020 3461 4444
Fax: 020 3461 4771

For information about the Bank and its activities, please contact us by email, social media, phone or post:

Email: enquiries@bankofengland.co.uk
Social media:
Twitter @bankofengland
Facebook @bankofengland.co.uk
Phone: 020 3461 4878 (Monday to Friday: 10:00am - 12:00noon)
Post: Bank of England, Threadneedle St, London, EC2R 8AH

If you have an enquiry, and are from a regulated firm, please contact us by email, phone or post:

Email: PRA.FirmEnquiries@bankofengland.co.uk
Phone: 020 3461 7000 (please have your six digit firm reference number (FRN xxxxxx) ready.
Post: Firm Enquiries Team (MG1-SE), Prudential Regulation Authority, 20 Moorgate, London, EC2R 6DA

If you have an enquiry on exchanging Bank of England banknotes which have been withdrawn from circulation, see:

Contact details

New Bank Start-up Unit

NewBankStartupUnit@bankofengland.co.uk
020 3461 8100

Request a speaker

To request a speaker from the Bank of England or Prudential Regulation Authority for an event, please complete the speaker request form.

To check on the progress of a speaker request already submitted, please contact the Press Office.

Journalist/Media

press@bankofengland.co.uk
020 3461 4411

Statistics

DSD_Editor@bankofengland.co.uk

Bank of England Museum

education@bankofengland.co.uk
020 3461 5545
Bank of England Museum, Bartholomew Lane, London, EC2R 8AH

CCBS applications

ccbsinfo@bankofengland.co.uk
Centre for Central Banking Studies, Bank of England, Threadneedle St, London, EC2R 8AH

Outreach

outreach@bankofengland.co.uk

Stakeholder relations

stakeholderrelations@bankofengland.co.uk

Financial sector continuity

fsc.enquiries@bankofengland.co.uk

Careers

askhr@bankofengland.co.uk

Archive

archive@bankofengland.co.uk
020 3461 3388
The Archivist, The Bank of England Archive, Threadneedle St, London, EC2R 8AH

Website feedback

webmaster@bankofengland.co.uk

Prudential Regulation Authority related matters

Letters of goodstanding
PRAgoodstanding.letters@bankofengland.co.uk
020 3461 7000

Complaints against the regulators
complaints@fca.org.uk
020 7066 9870

Complaints against the regulators

Whistleblowing

Whistleblowing is when a worker reports suspected wrongdoing at work. This is known as ‘making a disclosure in the public interest’.

Whistleblowing and the Bank of England

How to get here

Underground stations

The closest underground station to the Bank of England building and Bank of England Museum is Bank on the Northern, Central, Waterloo & City lines and the Docklands Light Railway (DLR). The closest underground station to the Prudential Regulation Authority building is Moorgate on the Northern line. Bank station is also close (5 mins walk).

National Rail stations

The closest National Rail stations to the Bank of England building and Bank of England Museum are Cannon Street, Liverpool Street and Fenchurch Street. The closest National Rail station to the Prudential Regulation Authority building is Moorgate station - First Capital Connect trains serve this station. Liverpool Street station is also close (10 mins walk).

Bus routes

Routes 8, 11, 23, 25, 26, 47, 48, 133, 141, 149 and 242 stop in Threadneedle Street for Bank of England building and Bank of England Museum.

Routes 21, 43, 76, 141 stop near 20 Moorgate for the Prudential Regulation Authority building.

Cycling

The nearest cycle stands to the Bank of England building and Bank of England Museum are at Lothbury (corner with Prince's Street) and Royal Exchange Avenue. The nearest cycle stands to the Prudential Regulation Authority building are at Great Bell Alley and Copthall Buildings.

The nearest cycle hire docking station to the Bank of England, the Prudential Regulation Authority buildings and the Bank of England Museum is the Bank of England museum docking station on Bartholomew Lane.  You can find the current status of bike docking stations on Transport for London’s website, along with more information on cycling in London.

We are sorry but there is currently no cycle parking for visitors within the Bank of England or Prudential Regulation Authority buildings or the Bank of England Museum.

Vehicles

Vehicles can stop briefly to set down and pick up in Bartholomew Lane (the road alongside the Bank of England Museum). For information about car and coach parks in the City of London see the City of London Corporation website.

The disabled parking bays outside the Museum are no longer in operation. For more information about this see the City of London website.

Access arrangements for disabled visitors

In usual circumstances, disabled visitors should make prior arrangements with their Bank host to agree access requirements to the premises and to advise them of the process which has been put in place.

Specific access arrangements can be made for the following:

Banknote exchanges counter

Should you be unable to use the steps at the Front Entrance (Threadneedle Street), a Security Operations staff member will be on hand to escort you via another route to the Banking Counter, which is open from 9am until 4pm.

A portable writing table (eazydesk) is available for wheelchair users.

An induction/hearing loop is available.

The purchase of publications

Should you be unable to use the steps at the Front Entrance (Threadneedle Street), a Security Operations staff member will be on hand to escort you to the Reception area via another route, or they can bring the publications to you while you wait. A member of the Reception staff will assist you in the open Reception area. Publications can be purchased from 8.30am until 5.30pm.

Supplying goods and services to the Bank of England

The Bank of England is a Contracting Authority under the Public Procurement Regulations 2006.

If you are interested in supplying goods and services to the Bank of England, you should register with the Bank of England's e-tendering portal 'ProContract'. There is no charge for potential suppliers to register. You should note that registration does not constitute a guarantee that you will be selected as a potential supplier.

To register please visit the following website: https://www.bankofenglandtenders.co.uk

The Bank of England has standard purchase order terms and conditions for goods and services.

Should you experience any difficulties in registering, or wish to contact the Bank of England's Procurement Group, please email: Procurement.Group@bankofengland.co.uk

Purchase order terms and conditions

Fraud warning

The Bank of England is not a retail bank and we do not carry out transactions or hold funds for members of the public. If you have been informed via email, social media, telephone or post that you have a claim on an inheritance or funds held at the Bank of England or you have received any documents or details of investment opportunities that appear to come from the Bank of England, it is very likely to be fraudulent.

We are also aware that our name and the names of some of the people who work for us are sometimes used in attempts to perpetrate a number of different kinds of fraud. Some of these scams are attempts at identity theft, including fraudulent emails, faxes, copies of our website and the creation of a false Bank of England telephone switchboard. Examples of fake documents and sites have occurred in the UK and elsewhere across the world.

Recipients of such communications are advised never to make any payments of monies. Should this have occurred, however, you should alert your own bank at the earliest opportunity.

While we can take no responsibility for losses arising from these sites, services or documents, we are dedicated to playing our part in reducing identity theft and fraud. If you have any doubts about any correspondence claiming to be from the Bank of England, please do not hesitate to contact us at enquiries@bankofengland.co.uk. If you have received what you believe may be a fraudulent email claiming to be from us, it is important that you do not reply, click any links or disclose any personal information. Please forward it as an attachment to: enquiries@bankofengland.co.uk and then delete it from your email account.

We recommend that you report all suspected fraudulent activity to the police via the Action Fraud website.