How could it affect banks and the financial system?
Banks and other financial firms are already using AI to support a variety of activities, including:
- customer support chatbots
- fraud detection and security monitoring
- identifying potentially suspicious transactions
- compliance processes
- internal research and analysis
- software development and coding support
Used well, AI could help financial firms (eg banks and insurance companies) provide better services, improve efficiency and support innovation. Some are also exploring more advanced uses, such as virtual AI 'assistants' that can produce analysis and give personalised advice.
However, it could also introduce new risks. As AI systems become more powerful, financial firms may become increasingly dependent on a small number of AI and technology providers.
If many firms rely on the same services, disruptions, cyber incidents or operational failures could have wider effects across the financial system. The Financial Policy Committee (FPC) has noticed an increase in risks related to cyber security and operational resilience (the ability of the financial sector to prevent, adapt, respond to, recover from and learn from disruptions).
The FPC is also keeping an eye on how investors and financial markets are responding to expectations of AI. Significant investment is flowing into AI-related companies and infrastructure, but there is still uncertainty about the scale of future profits and how much productivity will increase. Changes in investor expectations could affect asset prices and financial stability.