The Bank of England counter can have long queues and waiting times maybe up to an hour. Unless you require the banknotes immediately we would suggest sending your banknotes via post.
Our counter at Threadneedle Street, London, EC2R 8AH is open Monday to Friday from 9am to 4pm. It is closed at the weekend and on bank holidays.
Revised counter opening times:
Friday 9 November 2018 – the Counter will be closed between 10.30 and 11.30
Monday 24 December 2018 – the Counter will close at 13.00
Monday 31 December 2018 - the Counter will close at 13.00
You may need to provide two original identity (ID) documents (one photo ID and one proof of address) for any exchange (mandatory for any exchange of £700 or more). To check what we accept please see ‘Identification we accept’ below.
Before the exchange is completed you may be asked to provide more information or evidence to support the origin of the banknotes. If the money forms part of an estate, you need to provide copies of death certificates, wills or grant of probate certificates.
We will give you new banknotes or pay the money into your bank account (normally within ten working days). Please note we can only pay into accounts that accept payment in sterling (GBP). We do not charge for this service, however your bank or their intermediaries may charge you.
If you are exchanging the banknotes on behalf of someone else, you need to provide us with an original signed letter of authority from the owner, naming you and stating how they would like to be paid. You need to provide two forms of ID for both you and the owner of the notes.
If you are exchanging banknotes on behalf of a business, you need to bring the following with you:
There are steps at our front entrance on Threadneedle Street so we have a lift. If you need to use it, please press the blue button (with a symbol of a wheelchair on) next to the steps. It’s on the bottom left handrail at wheelchair level.
A portable writing table (eazydesk) is available for wheelchair users. Please ask a member of staff if you would like to use it.
An induction loop is available at the counter.
Be aware the banknotes are sent at your own risk. So please take appropriate measures to insure against loss or theft.
Please complete a postal exchange form for individuals or businesses (available below). Send it with your banknote(s) and photocopies of ID (one photo ID and one proof of address) for any exchange (mandatory for any exchange of £700 or more) to Department NEX, Bank of England, Threadneedle Street, London EC2R 8AH. To check what we accept please see ‘Identification we accept’ below.
We can pay your money into a bank account (normally within ten working days), by cheque or, if you live in the UK and your exchange is worth less than £50, in new banknotes. We do not send banknotes overseas.
For payments to an overseas bank account, please provide the BIC/SWIFT Code and IBAN number. Please note we can only pay into accounts that accept sterling (GBP). We do not charge for this service, however your bank or their intermediaries may charge you.
If we are unable to make an electronic payment, we will send a sterling cheque payable to you. We will always cash the cheque if presented at the Bank of England counter. Please give us 24 hours notice if you wish to cash the cheque at our counter.
To exchange your banknotes by post, please fill out the banknote exchanges application form and send it to us with the banknotes along with copies of your photo ID and proof of address.
To exchange your banknotes by post, please fill out the business banknote exchanges application form and send it to us along with:
We accept the following as proof of address:
We may keep your banknotes to carry out additional checks if we need to.
You may need to provide ID for any exchange of any value, or to provide more information or evidence to support the origin of the banknotes.
If for any reason it is not possible to exchange a claim on the same day, we will issue you with a receipt and credit your bank account, typically within ten working days. If you require cash, we will make an appointment for you to collect it.
If you are bringing €10,000 (or sterling equivalent) or more in banknotes into the UK from any non-EU country, these must be declared on entry to the UK.
When completing a banknote exchange form, the Bank of England collects personal data about you. This includes your name, address, contact details and bank account information. Proof of identification, a utilities statement in your name and further background information may be required for higher value exchanges.
We collect your personal data to assess your damaged banknote application (in a way that complies with applicable laws and regulations, including Anti Money Laundering regulations) and to allow us to reimburse you the face value of your damaged banknotes. Without this data, we cannot process your application. This is necessary for the performance of a task carried out in the public interest or in the exercise of our official authority as the Central Bank of the United Kingdom.
We use this information to confirm you are who you say you are, to facilitate increased checks for higher value exchanges, to audit our processes and to comply with applicable laws and regulations. We may have reference to your previous claims to the Bank, and in some instances commercial sources, to enable us to meet our obligations in assessing your application.
When making payments, the Bank may provide personal data to financial institutions and payment systems involved. In complying with applicable laws and for law enforcement purposes, we may also disclose data to any government entity, regulatory authority or to any other person the Bank reasonably considers necessary. This may mean that personal data is transferred outside the European Economic Area. The Bank will not, however disclose personal data to third parties for marketing purposes.
Your data will be stored for a period that the Bank considers appropriate to support the prevention of crime and to enable its compliance with relevant laws.
You have a number of rights under data protection laws. For example, you have the right to ask us for a copy of the personal data the Bank holds about you. This is known as a ‘Subject Access Request’. You can ask us to change how we process or deal with your personal data, and you may also have the right in some circumstances to have your personal data amended or deleted.
To contact us about those rights, including making a request for the personal data we hold about you or to make a complaint, please see our privacy page or write to us at:
The Privacy Team
Bank of England
London, EC2R 8AH
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
The Bank’s Data Protection Officer can be contacted via the details above and you can also find out more about how the Bank deals with your personal data on our privacy page.