We have issued a new £20 note made of polymer. You can still use your paper £20 notes for now. We’ll give you 6 months’ notice of the date you’ll no longer be able to use the paper £20.
If you have a UK bank account, the simplest and quickest way to exchange your notes will normally be to deposit them with your bank.
The Post Office may also accept withdrawn notes as payment for goods and services, or as a deposit into any bank account you can access with them.
You can always exchange withdrawn notes with us by post, or in person at our bank counter in Threadneedle Street. You may need to fill in one of our forms or provide photo identification (ID) and proof of address. Find out what you need to do in ‘Exchanging banknotes by post’ or ‘Exchanging banknotes in person’ below.
Be aware the banknotes are sent at your own risk. So please take appropriate measures to insure against loss or theft.
Please complete a postal exchange form for individuals or businesses (available below). Send it with your banknote(s) and photocopies of ID (one photo ID and one proof of address) for any exchange (mandatory for any exchange of £700 or more) to Department NEX, Bank of England, Threadneedle Street, London EC2R 8AH. To check what we accept please see ‘Identification and proof of address’ below.
We can pay your money into a bank account (normally within ten working days), by cheque or, if you live in the UK and your exchange is worth less than £50, in new banknotes. We do not send banknotes overseas.
For payments to an overseas bank account, please provide the BIC/SWIFT Code and IBAN or Account number. Please note we can only pay into accounts that accept sterling (GBP). We do not charge for this service. However your bank or their intermediaries may charge you.
If we are unable to make an electronic payment, we will send a sterling cheque payable to you. We will always cash the cheque if presented at the Bank of England counter. Please give us 24 hours' notice if you wish to cash the cheque at our counter.
To exchange your banknotes by post, please fill out the banknote exchanges application form and send it to us with the banknotes along with copies of your photo ID and proof of address.
To exchange your banknotes by post, please fill out the business banknote exchanges application form and send it to us along with:
The Bank of England counter can have long queues and waiting times maybe up to an hour. Unless you require the banknotes immediately we would suggest sending your banknotes via post.
Our counter at the Bank of England, Threadneedle Street, London, EC2R 8AH is open Monday to Friday from 9am to 4pm. It is closed at the weekend and on bank holidays. The Counter will close at 1.00pm on Christmas Eve and New Year’s Eve. For information on how to get here see our contact page.
Please bring two original identity (ID) documents (one photo ID and one proof of address) mandatory for any exchange of £700 or more. We may ask to see these. To check what we accept please see ‘Identification and proof of address’ below.
Before the exchange is completed you may be asked to provide more information or evidence to support the origin of the banknotes. If the money forms part of an estate, you need to provide copies of death certificates, wills or grant of probate certificates.
We will give you new banknotes or pay the money into your bank account (normally within ten working days). Please note we can only pay into accounts that accept payment in sterling (GBP). We do not charge for this service, however your bank or their intermediaries may charge you.
You need to provide us with an original signed letter of authority from the owner, naming you and stating how they would like to be paid. You need to provide two forms of ID for both you and the owner of the notes.
You need to bring the following with you:
There are steps at our front entrance on Threadneedle Street so we have a lift. If you need to use it, please press the blue button (with a symbol of a wheelchair on) next to the steps. It’s on the bottom left handrail at wheelchair level.
A portable writing table (eazydesk) is available for wheelchair users. Please ask a member of staff if you would like to use it.
An induction loop is available at the counter.
We issued the new £20 note on Thursday 20 February 2020.
We will exchange the new note for cash only at our bank counter at Threadneedle Street. We will not accept payment cards.
Our bank counter is open between 9am to 4pm, Monday to Friday. We expect extremely long queues and a waiting time of about two hours.
We cannot guarantee any new £20 you get directly from us will have a low serial number, sequential number or be in pristine condition.
Please bring two original identity (ID) documents (one photo ID and one proof of address).
To check what ID we accept please see ‘Identification and proof of address’.
We may also ask you to give us more information or evidence to support the origin of your cash. For example, if the money forms part of an estate, you will need to provide copies of death certificates, wills or grant of probate certificates.
If you would like to exchange a large quantity of banknotes for new £20 notes or you have exchanged at the Bank of England before please email exchanges@bankofengland.co.uk.
In your email, please tell us how much you wish to exchange and your:
Where possible, attach your ID documentation. Please note: you must also bring the originals of these on the day you come in to exchange.
We accept the following identity documents:
We accept the following as proof of address:
We may keep your banknotes to carry out additional checks if we need to.
You may need to provide ID for any exchange of any value, or to provide more information or evidence to support the origin of the banknotes.
If for any reason it is not possible to exchange a claim on the same day, we will issue you with a receipt and credit your bank account, typically within ten working days. If you require cash, we will make an appointment for you to collect it.
If you are bringing €10,000 (or sterling equivalent) or more in banknotes into the UK from any non-EU country, these must be declared on entry to the UK.
When completing a banknote exchange form, the Bank of England collects personal data about you. This includes your name, address, contact details and bank account information. Proof of identification, a utilities statement in your name and further background information may be required for higher value exchanges.
We collect your personal data to assess your banknote application (in a way that complies with applicable laws and regulations, including Anti Money Laundering regulations) and to allow us to reimburse you the face value of your banknotes. Without this data, we cannot process your application. This is necessary for the performance of a task carried out in the public interest or in the exercise of our official authority as the Central Bank of the United Kingdom.
We use this information to confirm you are who you say you are, to facilitate increased checks for higher value exchanges, to audit our processes and to comply with applicable laws and regulations. We may make reference to your previous claims to the Bank, and in some instances commercial sources, to enable us to meet our obligations in assessing your application.
When making payments, the Bank may provide personal data to financial institutions and payment systems involved. In complying with applicable laws and for law enforcement purposes, we may also disclose data to any government entity, regulatory authority or to any other person the Bank reasonably considers necessary. This may mean that personal data is transferred outside the European Economic Area. The Bank will not, however, disclose personal data to third parties for marketing purposes.
Your data will be stored for a period that the Bank considers appropriate to support the prevention of crime and to enable its compliance with relevant laws.
You have a number of rights under data protection laws. For example, you have the right to ask us for a copy of the personal data the Bank holds about you. This is known as a ‘Subject Access Request’. You can ask us to change how we process or deal with your personal data, and you may also have the right in some circumstances to have your personal data amended or deleted.
To contact us about those rights, including making a request for the personal data we hold about you or to make a complaint, please see our privacy page or write to us at:
The Privacy Team
Bank of England
Threadneedle Street
London, EC2R 8AH
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).
The Bank’s Data Protection Officer can be contacted via the details above and you can also find out more about how the Bank deals with your personal data on our privacy page.
For more information please contact us by email at exchanges@bankofengland.co.uk or telephone 0203 461 5994 (Monday to Friday from 9am to 4pm).
The Counter will close at 1.00pm on Christmas Eve and New Year’s Eve.
