Biography
Clair Mills is our Executive Director for Banking and Payments Operations. She is responsible for several divisions across Banking Services, Payments Operations, and Strategic Change and Operations (SCO).
This is a diverse operational area, which includes the Bank’s back and middle office functions, the gold vaults and notes counters, the real-time gross settlement system and CHAPS – the UK’s high-value payment system. She also oversees payments change delivery, as well as the wider change portfolio, COO and operational resilience and risk functions for the Markets, Banking, Payments and Resolution deputy governorship.
Clair began her career in retail banking before moving into operational and technological change management and consultancy. She has more than 20 years of board-level experience in financial services and has led major strategic and technological transformations across several organisations. In 2011, she joined the Financial Services Authority to lead the Twin Peaks transition to the PRA/FCA regulatory model, becoming Chief Operating Officer at the PRA in 2018. She has also been our Director for Banking, Change and Operations.
Clair is co-executive sponsor of the Bank’s Age Network and a trustee of the Chartered Institute for Securities and Investments and the Addington Fund, a farming charity.
She is a frequent keynote speaker on fintech, regtech and the role of central banks in a digital world.
