Engagement with CHAPS users
We undertake a range of layered engagement and communication with CHAPS users. This covers financial institutions with direct and indirect access to CHAPS as well as end-users.
Strategic Advisory Forum
We host a CHAPS Strategic Advisory Forum. This is a small focused group to discuss, and provide feedback and advice on, the strategic direction of CHAPS with the Bank. It is chaired by Kevin Brown, one of the independent members of the CHAPS/RTGS Board and meets 4 times a year.
The Forum’s fourteen external members are senior, experienced executives with a good understanding of the broad interests of their sector. The members are drawn from banks, other financial institutions, payment service providers and end-users. However, membership is in an individual capacity, not as a direct representative of their respective organisations.
Communicating with users
We are committed to giving appropriate voice to users in how we govern the CHAPS system. While the Strategic Advisory Forum has a vital role to play, we appreciate there is a large and diverse population of stakeholders with different interests.
We will communicate with CHAPS users through a layered approach. Some communication will come directly from us. Communication will include two-way engagement for us to seek views from, and respond to, users. In some instances, we will engage through other organisations, such as trade associations, to effectively reach a wider population.
Board minutes from the CHAPS Clearing Company (the previous operator) are available through The National Archives or via email@example.com
View the Board documents