Supplier FAQs, user guides and training documents

Register directly on the Supplier Portal, following this step-by-step guide: Supplier Portal Registration and Account Management. A quick reference guide is also available which will provide an overview of the process: Supplier Portal Quick Reference Guide.

When you register you must provide company details and select a Category that best matches the Goods, Services or Works you provide. More than one Category can be selected but you should select the categories relevant to your organisation so that alerts for the correct opportunities are received. For example, recruitment companies would select recruitment and staff provision categories and not auditors, electrical or design categories. Choose what your firm does, not what your staff may do.

No, you will need to be registered in order to view them.

Yes. You must complete the registration process and create your supplier user account before you can log in.

Initially a single user account (Supplier Administrator) will be created, but once your company is registered, your Supplier Administrator can create additional user accounts and assign roles. it is strongly recommended that a monitored account is used to make sure that absences, annual leave and leavers do not delay you receiving information or missing out on an opportunity.

Use the Forgot Password link on the login page. A reset link will be emailed to you.

Once registered supplier details will remain on the system. Suppliers can maintain and update their own details at any time. If a supplier account has seen no activity for a period of 24 months, it will be reviewed by the Bank and in some cases will have the account status changed to inactive.

There is no charge to Suppliers for Supplier registration or use of the Supplier Portal.

Registration does not guarantee that you will win any business. If you don’t register on the Bank’s Supplier portal, you won’t be able to participate in any of our procurement opportunities, as this portal is the access and submission point to the Bank’s e-tendering facility. If you wish to participate in our Tender activities, you will need to register. All participants have an equal and fair opportunity to win business with the Bank, subject to their responses to the Tenders and their evaluation in line with the published evaluation and scoring criteria, in accordance with PA23.

Common reasons include:

• Your account is not yet approved
• Your password has expired
• Your user profile is inactive
• You’re using an outdated link Contact your Supplier Administrator, Use the Tendering help line 0203 461 2868 or email AskProcurement@bankofengland.co.uk

• Company details. Full registered name and address
• DUNS number or Tax ID/information
• Contact information
• Confirm agreement to the Bank’s Code of Practice

Once registered, go to Supplier Portal, then to Company Profile. You can update addresses, contacts, products/services, and attachments. It is the responsibility of the Supplier to keep their account updated. Should you wish to change any organisation details, the registered user can do this by logging in and updating company details on the portal.

Yes. Changes will need to be reviewed and approved by the Bank before they can take effect.

Navigate to the Supplier Portal then to select “Manage Orders” from the task menu. You can view PO details, attachments, and change requests.

Yes. You can specify the quantity shipped for each line.

Navigate to Supplier Portal and then go to Invoices; Manage Invoices. You can view:

• Approval status
• Payment status
• Holds or exceptions

Why is my invoice on hold? Common reasons for invoice hold are:

• Quantity mismatch
• Price mismatch
• Missing PO or incorrect PO number
• Missing receipt
• Missing tax information

Log in to the Supplier Portal, follow the user guide Supplier Portal Registration and Account Management and navigate to sourcing to view open events. Select the tender you want to participate in. You’ll receive an email invitation.

Yes - as long as the event is still open and revisions are allowed by the configuration of the tender

Yes. You’ll receive a system notification and email if you are awarded.

PDF, Word, Excel, and image files are accepted. File size limits will apply.

Navigate to Supplier Portal then to Company Profile then to Attachments. Some buyers may request documents at the PO or invoice level.

Possible reasons:

• Your user role doesn’t have access
• Your company profile is not fully approved
• The PO hasn’t been released yet

Check:

• Spam/junk folder,
• That your email address is correct in your user profile,
• That your organisation’s firewall isn’t blocking Oracle emails.

Details concerning the current and new procurement legislation are located on the UK Central Government website Transforming Public Procurement.

Suppliers accounts are secured via 2 factor authentication. Only the registered users of your account and authorised members of the Bank Supplier Management Team have access to information uploaded to the portal. (Please note that the Freedom of Information Act may apply to your information.)

No, all tender documentation will be available to download electronically from the portal.

It is recommended that upon registering you plan for this potentiality when selecting the contact details whilst registering. Should you wish to change any organisation details in the even that you lose access to the registered users account, such as after the registered user has left your organisation, please contact your Supplier Administrator, use the help line 0203 461 2868 or the AskProcurement@bankofengland.co.uk.

If you have completed the Oracle Fusion registration and are preparing a Tender submission and have any questions on the Tender. You should use the Tender Clarification function from within the Tender on the portal to submit any queries. This ensure that any queries are addressed promptly by the most appropriate responder.

Suppliers delivering goods and services to the Bank Threadneedle Street and Moorgate Offices, are to read the linked delivery guidance documentation and complete the required booking forms. Failure to follow these instructions and complete the required booking form will result in your deliveries being rejected.

If you have problems registering on our portal, or need to contact our Procurement Group, please contact the help line 0203 461 2868 or email AskProcurement@bankofengland.co.uk.